At Ayodhya Eye Hospital, we greatly appreciate your generosity and support. Your donation helps us continue providing essential eye care services to those in need. However, we understand that, in certain circumstances, you may wish to cancel or request a refund for your donation. Please read the following terms and conditions carefully to understand your rights and responsibilities regarding donations made to Ayodhya Eye Hospital.

Once a donation is made, it is generally considered final and non-refundable. Your generous contribution is vital for the hospital's mission and is processed immediately to support medical care and initiatives. We request that you carefully review your donation details before confirming your donation.

In exceptional cases where a donation needs to be refunded, we will review the request on a case-by-case basis. Refunds may be considered under the following circumstances:

• Duplicate Donation: If you mistakenly made the same donation multiple times, please contact us within 7 days of the donation for a refund.

• Technical Errors: If there was an error with the payment process (e.g., incorrect amount charged due to a system malfunction), we will investigate and process a refund if necessary.

• Accidental Donation: If you believe the donation was made in error, please contact us immediately within 7 days for review. Refund requests for accidental donations will be evaluated, and refunds may be issued at our discretion.

Please note that donations made to specific projects, events, or towards specific funds cannot be refunded if the funds have already been allocated or used. Once donations are transferred to the relevant programs or initiatives, they are non-refundable.

• Before Donation is Processed: If you decide to cancel your donation before the processing of your payment, please contact us immediately. Once the payment has been processed and the funds are in transit, cancellation is no longer possible.

• After Payment is Processed: If the donation has been successfully processed, cancellations are generally not allowed unless under exceptional circumstances.

If you believe you are entitled to a refund, please follow these steps:

• Contact us using the information below within 7 days of the donation.
• Provide your donation receipt, the reason for the refund request, and relevant details of the donation.
• We will review your request and respond within 7 business days.

Refunds, if approved, will be processed back to the original method of payment. Please allow up to 10-14 business days for the refund to reflect in your account, depending on your payment provider.

Ayodhya Eye Hospital reserves the right to modify or amend this Refund and Cancellation Policy at any time, without prior notice. Any changes will be posted on our website, and the updated policy will take effect immediately.

If you have any questions regarding our donation policy, refund, or cancellation process, please reach out to us at: